Questions
Platform & Security
Section titled “Platform & Security”Can a deleted record be recovered?
Yes. Records are never physically erased; deleting hides them and keeps who deleted them and when. An administrator can restore them.
Can staff sign in with Google or Microsoft?
Yes. Single sign-on with Google Workspace or Microsoft 365 is set up under Platform → Settings → Sign-in methods, and can be limited to your school’s email domains.
Is two-step sign-in supported?
Yes. Two-factor sign-in with an authenticator app can be required for sensitive roles such as administrators and accountants.
What happens when a staff member leaves?
Their login is suspended, not deleted. All history they created stays intact and attributed to them.
Can we run several campuses?
Yes. One school, many branches. Staff can be tied to one branch or see all, and lists can be filtered by branch.
Where are backups configured?
Under Platform → Settings → Backups. Backups go offsite automatically and alert emails are editable.
Academics
Section titled “Academics”Can we copy last year’s structure?
Yes. Rollover copies the structure into the new year so you only edit what changed.
Do records from past years disappear?
No. Every record is tied to its academic year. Switch the year in the top bar to view past years.
How do electives work?
Define elective subjects with seat quotas; students are allocated by preference or merit, and the system respects seat limits.
Students & Guardians
Section titled “Students & Guardians”Can parents update their own details?
Parents submit a correction request from their portal; office staff review and approve it before the record changes.
Can we add our own fields?
Yes. Custom fields lets the school define extra fields (blood group, bus preference, anything) without development.
Where are student documents kept?
In the student’s document cabinet, with version history.
How do we find a student quickly?
Press Ctrl K anywhere and type the name or admission number.
More on Students & Guardians →
Admissions
Section titled “Admissions”Do parents need an account to apply?
No. The application form is public and works on any phone.
How are seats controlled?
Each application window has a seat cap; the seat plan shows filled and remaining seats per grade.
Can we see our conversion funnel?
Yes. Funnel report shows enquiries, applications, offers and enrolments with drop-off at each stage.
Attendance
Section titled “Attendance”Can teachers mark attendance offline?
Yes. Marking works without a connection and syncs when the device is back online.
Do you support biometric or card readers?
Yes. Supported devices post punches directly; the gate log shows every entry.
Can we define our own codes?
Yes. Codes lets you add codes like Medical, Sports, Half-day, each counted as present or absent as you choose.
Timetable
Section titled “Timetable”Can teachers add the timetable to their phone calendar?
Yes. Each personal timetable has a calendar subscription link.
Does the timetable support rotating day cycles?
Yes, e.g. Day 1–6 cycles independent of weekdays.
Can we keep old versions?
Yes. Versions are drafted, published and archived; past versions remain viewable.
Exams & Grading
Section titled “Exams & Grading”Which grading systems are supported?
Marks, letter grades, GPA and descriptive grades, plus co-scholastic areas. Several schemes can apply at once.
Can parents request a re-evaluation?
Yes, through Result appeals; each request is tracked to a decision.
Can marks be changed after publishing?
Only through moderation or a re-evaluation, both of which are recorded alongside the original mark.
Online Learning
Section titled “Online Learning”What question types are supported?
Eight, including multiple choice, multi-select, true/false, short answer, numeric, matching, ordering and essay.
Is mastery tracked per outcome?
Yes. Mastery shows each student’s level per outcome and a class overview, including what has not been assessed yet.
Fees & Finance
Section titled “Fees & Finance”Which online payment gateways are supported?
Razorpay, PayU, PhonePe, Stripe, PayPal and more. Payments reconcile automatically.
Can we bill in more than one currency?
Yes, with exchange rates. Reports are always in the school’s base currency.
How do sibling discounts work?
Discount rules apply sibling, staff-child and quota concessions automatically; larger discounts need approval.
Can an issued invoice be edited?
No, by design. Use a credit note to correct it, so the audit trail is preserved.
What happens to unpaid balances at year end?
Carry-forward moves balances into the new year.
Accounting
Section titled “Accounting”Do fee receipts post to the ledger automatically?
Yes. Fees, payroll, inventory and donations post through posting rules; nobody re-keys them.
Can we export to Tally?
Yes, from Accounting → Tally.
Can a posted journal be deleted?
No. Financial records are append-only; a reversal is a new entry.
Certificates & ID Cards
Section titled “Certificates & ID Cards”How can a third party verify a certificate?
Scanning the QR code opens a public verification page confirming it is genuine.
Can we design our own layouts?
Yes. Templates include the school logo, signatories and any student field.
More on Certificates & ID Cards →
Communication
Section titled “Communication”Which channels are supported?
In-app, email, SMS and WhatsApp, with a backup SMS provider.
Can parents turn off notifications?
Each user sets preferences and quiet hours; urgent alerts still go through.
Can we see what an SMS blast costs before sending?
Yes. The credit screen previews cost and remaining balance.
HR & Staff
Section titled “HR & Staff”Is salary or bank data visible to everyone?
No. Bank, ID and salary details are restricted to HR and payroll roles.
Can job applicants apply online?
Yes, via the public careers page; applications flow into vacancies.
Payroll
Section titled “Payroll”Are PF, ESI, PT and income tax handled?
Yes, with statutory files and staff tax declarations with proofs.
Where do staff see payslips?
In My payslips in their own portal, as PDFs.
Library
Section titled “Library”Can families search the catalogue?
Yes, through the online catalogue (OPAC).
How are lost books charged?
Lost or damaged copies are billed to the member’s account.
Transport
Section titled “Transport”Can parents request a bus seat?
Yes, via Transport requests from their portal.
Is there a live map?
Yes, Live map shows vehicles in service.
Hostel
Section titled “Hostel”How does home-visit leave work?
Requested with parent consent, approved by the warden, and tracked out and back.
Does the kitchen see allergies?
Yes. Mess menus show allergy warnings for subscribed students.
Inventory & Assets
Section titled “Inventory & Assets”Do we get low-stock alerts?
Yes, plus expiry alerts for batch items.
Are assets tagged?
Yes, each asset has a tag and printable label, and disposals need approval.
Health
Section titled “Health”Who can read health records?
Only health roles. Every read is recorded in the Access log; nurse notes are private.
Can we track an outbreak?
Yes, Outbreak tracks cases by class and date.
Behaviour
Section titled “Behaviour”Can students report bullying anonymously?
Yes, via the public report-concern page; reports arrive in Anonymous reports.
Are counselling notes private?
Yes, visible only to the counselling role.
Front Office
Section titled “Front Office”Are complaints tracked to resolution?
Yes, each complaint has a deadline and escalates when it is missed.
Activities & Events
Section titled “Activities & Events”Do photo albums respect consent?
Yes. Students without photo consent are excluded.
Facilities
Section titled “Facilities”Can outsiders hire our halls?
Yes, through Rentals for external hire.
Fundraising
Section titled “Fundraising”Can we merge duplicate donors?
Yes, from Donors → Merge.
Canteen
Section titled “Canteen”Are free meals visible to other students?
No. Free meal credits are applied privately at the till.
Safety & Safeguarding
Section titled “Safety & Safeguarding”Are court-order pickup blocks enforced?
Yes, at dismissal and the front office.
More on Safety & Safeguarding →
Reports & Analytics
Section titled “Reports & Analytics”Can a teacher see whole-school data in a report?
No. Reports only include rows the viewer is allowed to see.