Complaints

What it is

A register of complaints from families, with deadlines and updates.

Why it matters

Makes sure every complaint is answered on time and nothing is dropped.

When to use it

Staff assign, update and resolve complaints; parents track their own.

Who uses it

Administrator

How to get here

1. Sign in as Administrator (see Signing in).
2. In the left menu, click Front Office to open it.
3. Click Complaints.

What you see

Complaints · click the picture to enlarge

• The list has these columns: Reference, Raised, Type, Summary, Raised by, Assigned to, Status. Click a column name to sort by it.

Buttons on this screen

• Raise complaint — opens a form to add a new one. See Filling in the form below.

Using the list

Type in the search box to find a row. Use filters to narrow the list. Click a row to open it. More in Lists.

Filling in the form

1. Click the Raise complaint button at the top right.
2. Fill in the boxes. Boxes marked with a red * must be filled in (3 on this form).
3. Click Save at the bottom. If something is missing, the box turns red and tells you what to fix.

The form: Complaints · click the picture to enlarge

The fields

Field	Type	What to enter, and why
Type *	choose	Choose the kind of complaint so it reaches the right person.
About which student	choose	Pick the student this complaint is about, if it is about one.
Summary *	text	A short line describing the complaint, such as Bus arrived late.
Details	long text	Write the full story, including dates and the names of anyone involved.
Name *	text	The full name of the person making the complaint.
Phone	phone	A phone number where the school can reach the person complaining.
Complainant is a	choose	Choose who is making the complaint, such as a parent or a student.
Received by	choose	Pick the staff member who took this complaint.

Types: text — type it in · number — digits only · date — click and pick from the calendar · choose — click and pick one from the list · pick one — click one of the options · switch / tick box — click to turn on or off · long text — type as much as you need · file — click to attach a file from your computer.

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