Maintenance tickets

What it is

Repair requests from staff, with photos and progress.

Why it matters

Gets problems fixed faster and shows whether they were done.

When to use it

Staff report a problem; the facilities team assigns and closes it.

Who uses it

Administrator

How to get here

1. Sign in as Administrator (see Signing in).
2. In the left menu, click Facilities to open it.
3. Click Maintenance tickets.

What you see

Maintenance tickets · click the picture to enlarge

• The list has these columns: Ticket, Problem, Category, Priority, Status, Raised by, Raised. Click a column name to sort by it.

Buttons on this screen

• Report a problem — does what it says on the button.

Using the list

Type in the search box to find a row. Use filters to narrow the list. Click a row to open it. More in Lists.

Filling in the form

1. Click the New button at the top right.
2. Fill in the boxes. Boxes marked with a red * must be filled in (1 on this form).
3. Click Save at the bottom. If something is missing, the box turns red and tells you what to fix.

The form: Maintenance tickets · click the picture to enlarge

The fields

Field	Type	What to enter, and why
Problem *	text	A short title for the problem, such as Leaking tap.
Details	long text	Describe what is wrong and when you noticed it.
Room	choose	Pick the room where the problem is.
Where exactly	text	Describe the spot if it is not a room, such as the gate.
Kind of problem	choose	Choose the type of problem, or Not sure if you do not know.
Photo 1	file

Types: text — type it in · number — digits only · date — click and pick from the calendar · choose — click and pick one from the list · pick one — click one of the options · switch / tick box — click to turn on or off · long text — type as much as you need · file — click to attach a file from your computer.

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