Complaint types

What it is

The complaint categories and how long each should take to resolve.

Why it matters

Routes each complaint to the right person and sets a fair deadline.

When to use it

Administrators set the categories once; staff pick one when logging a complaint.

Who uses it

Administrator

How to get here

1. Sign in as Administrator (see Signing in).
2. In the left menu, click Front Office to open it.
3. Click Complaint types.

What you see

Complaint types · click the picture to enlarge

• The list has these columns: Name, Code, Safeguarding, Status, Actions. Click a column name to sort by it.

Buttons on this screen

• New complaint type — opens a form to add a new one. See Filling in the form below.

Using the list

Type in the search box to find a row. Use filters to narrow the list. Click a row to open it. More in Lists.

Filling in the form

1. Click the New complaint type button at the top right.
2. Fill in the boxes. Boxes marked with a red * must be filled in (2 on this form).
3. Click Save at the bottom. If something is missing, the box turns red and tells you what to fix.

The form: Complaint types · click the picture to enlarge

The fields

Field	Type	What to enter, and why
Name *	text	The name of this kind of complaint, such as Bus or Fees.
Code *	text	Capital letters, numbers and underscores only, such as BUS_LATE.
Sort order	number	A number for the list order. Lower numbers appear first.
Safeguarding case	tick box	Turn on if complaints of this kind must go to the safeguarding team.
Active	tick box	Turn on to offer this complaint type. Turn off to hide it.
Hours to respond	number	How many hours before this stage passes to the next person.
Notify role	choose	Choose who is told at this stage, such as the principal or head.

Types: text — type it in · number — digits only · date — click and pick from the calendar · choose — click and pick one from the list · pick one — click one of the options · switch / tick box — click to turn on or off · long text — type as much as you need · file — click to attach a file from your computer.

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